Vii offers comprehensive outsourced services for the professional management of your customer loyalty, gift or loyalty card solution.
The extent to which you outsource the management of your program is entirely up to you.
Managing all your program requirements
An experienced Vii program manager will help coordinate and deliver any program component or support you require, including:
Solution design
Software design, set up, POS system and website integration
Training and education for program owners and relevant stakeholders (e.g. sales force, stores, etc)
Member communications & promotions strategy, design and delivery
Program branding, card production, launch and roll-out
The composition of your rewards range (if relevant)
Data administration and rewards redemptions (if relevant)
Program activity reporting and periodic reviews
Member enquiry and technical support
Reducing your administrative burden
Our experienced Client Services team supports your program manager, ensuring your program runs smoothly and efficiently at all times.
Importantly, we constantly review the progress of your program(s) to ensure we can optimise its performance, achieve a greater ROI, and ensure it remains aligned to your broader business objectives.
