To help deliver the best results from your customer loyalty or gift card program, Vii will provide you with all the ongoing technical, operational and customer service support you need.
Our experienced call centre operators are on hand to deal with all your participant enquiries via email, phone and fax relating to a broad range of issues, from replacement cards and inactive passwords, through to delivery times and earning points.
We also have all the necessary resources on hand to respond to any operational or technical issues that may arise promptly and professionally, to ensure minimal impact on customer service and program performance.
Additional program support
Accumulate can also help you more effectively manage your program through the use of other participant support services including:
User guides, FAQ's & training modules for head office, sales teams and store representatives